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Tales of a Rescue Scuba Diver: Advice for coaching executives through incident response


The best incident response planning and preparation can be quickly derailed by an anxious executive seeking catharsis. Important characteristics of an effective incident response — such as discipline, organization, and foresight — all depend on an organization’s ability to avoid panic. Once panic sets in, our attention must focus on protecting response procedures from thrashing and poor judgment. For security teams and scuba divers, it’s not enough to know how to escape immediate danger. We must also learn to maintain workable risk levels by keeping others calm and informed. A panicked diver — or a panicked executive — is a risk to themselves and everyone around them. This session will introduce concepts learned as a rescue scuba diver and applied to security incident response for avoiding and navigating executive panic.